Help and questions

Frequently Asked Questions

📦 Shipping and Deliveries

How long does shipping take?
Orders are processed within 1-2 business days. Delivery times vary depending on the destination:
• Italy: 2-4 working days
• Europe: 4-7 working days
• Rest of the world: 7-14 working days

What are the shipping costs?
Shipping costs are automatically calculated at checkout based on the destination and weight of your order.

Can I track my order?
Yes, you will receive a tracking number via email as soon as your order ships.

↩️ Returns and Exchanges

Can I return a product?
Yes, we accept returns within 14 days of delivery. The product must be in its original condition, unused, and with all tags attached.

How can I make a return?
Contact us via email with your order number and the reason for the return. We'll provide return instructions.

When will I receive my refund?
Once the returned product is received and inspected, your refund will be processed within 5-7 business days to your original payment method.

🛍️ Products and Materials

What type of leather do you use?
We use only high-quality Italian leather, selected for its durability and beauty. Each product is handcrafted with artisanal care.

How can I care for leather products?
• Avoid prolonged contact with water
• Clean with a soft, dry cloth
• Use specific skin care products
• Store in a dry place away from direct sunlight

Are the products customizable?
For customization requests, please contact us directly. We'll be happy to discuss your request.

💳 Payments

What payment methods do you accept?
We accept credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods through Shopify Payments.

Is the payment secure?
Yes, all payments are processed securely through encrypted connections.