Return policies

Return and Refund Policy

At Wally Leather, we're committed to ensuring your complete satisfaction. Each of our products is handmade from the highest-quality Tuscan leather and represents the excellence of Italian craftsmanship.

Right of Withdrawal

You have the right to withdraw from the purchase contract within 14 days of receiving the product, without having to provide any reason.

Return Conditions

To exercise the right of withdrawal, the product must be:

Unused and in the same condition as received
Complete with all its parts, labels and original packaging
Free from signs of wear, scratches or alterations

How to Make a Return

To start a return procedure:

Please contact us by email at info@wally-leather.com within 14 days of receipt.
Please indicate the order number and the reason for the return
Wait for our confirmation with shipping instructions
Send the product back to the address we will provide you.

Shipping Costs

Return shipping costs are the responsibility of the customer, except in the case of a defective product or an error on our part.

Reimbursement

Once we have received and verified the returned product, we will process the refund within 14 days using the same payment method used for the purchase.